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November 20, 2001: November 20, 2001: Apple Knowledge Base articles 60954: iTunes 2: Unicode ID3 Tags With Double-Byte Characters Appear as Garbled Text states: "When using double-byte characters, iTunes 2.0 and 2.0.1 incorrectly format Unicode ID3 tags on songs they encode, and the Unicode tags of songs encoded with other application programs and subsequently edited with iTunes 2.0 or 2.0.1."
60955: iPod: About Hard Disk Size explains why the iPod hard disk appears to only be 4.6 GB in size when it is a 5 GB disk. 60956: iPod: How to Change the Display Language to English states: "If iPod displays menus in a language you don't understand, such as Japanese, you can change the display language to English." The article explains how. 60958: iPod: Stops Responding or Will Not Wake From Sleep explains how to reset iPod if it stops responding or will not wake from sleep. 60959: iPod: Finder or iTunes Says the Disk is Full, but It Does Not Look Full explains why iTunes or the Finder may say that iPod's disk is full when it doesn't look full. "If you fill iPod's hard disk with songs in iTunes, you won't be able to save any files on it in the Finder. If you fill the hard disk with files in the Finder, you won't be able to save any songs to it in iTunes." 60960: iTunes: Importing Songs Whose Artist's Name Begins With a Dot states: "When you import a song from an audio CD an artist's name that begins with a dot "." is changed to an underscore "_". 75181: iTools: Apple ID and iTools Accounts Are Different explains the difference between Apple ID and iTools accounts. 75182: iTunes: Unable to Import Certain Audio CDs notes that "iTunes is unable to import ("rip") tracks from certain audio CDs that have a copy protection system." November 14, 2001: Apple Knowledge Base articles on AirPort 2.0 and iPod: 120084: AirPort 2.0: Information and Download contains information about AirPort 2.0 and a link to the download. 120085: America Online Extras for AirPort: Information and Download contains information about America Online Extras and a link to the support files needed for AOL connections. 106581: AirPort Base Station: Minimum Safe Operating Distance states: "To operate within safety guidelines established by the FCC, you should locate an AirPort Base Station such that users are always at least 20 cm from the device." 60951: iPod: About the Hold Switch describes iPod's Hold Switch. 60952: iPod: How to Rename Your iPod explains how to rename your iPod. November 12, 2001: Apple Knowledge Base articles 60924: iTunes 2: How to Burn an MP3 CD explains: "Using iTunes 2.0 or later, you can burn a disc as an MP3 CD. MP3 CDs can hold 150 songs (about 10 hours of music) on a single CD-R disc. Typical audio CDs can only hold about 15 songs, or 74 to 80 minutes of music. (MP3 CDs hold more songs because the songs are compressed.) 60931: iTunes 2: How to Set the Play Order of Songs on an MP3 CD explains how to set the play order of songs on an MP3 CD. 60939: iPod: About the Apple iPod Power Adapter explains how to use and take apart the Apple iPod Power Adapter. 60940: iPod: How to Delete Songs or Playlists describes how to delete a song or playlist from your iPod. 60948:
iPod: May Include iTunes 2.0 for Mac OS X, but Does Not Have
Installer Issue offers this assurance: "Early iPod packages
may include iTunes 2.0 for Mac OS X, both on the iPod hard disk
and installation CD. This particular version of iTunes 2.0 does
not have the installer issue that was present in the version briefly
posted on the iTunes Web site." October 31, 2001: Apple Knowledge Base articles 88246: Knowledge Base Expert Mode FAQ states: "This document contains frequently asked questions (FAQ) regarding the Expert Mode of the AppleCare Knowledge Base, with answers to those questions. It addresses differences between Boolean (All of, Any of) and Natural Language search types." 75178: Knowledge Base: Keywords Used Keywords are used when searching the Knowledge Base to restrict the search results to a limited number of documents. This document contains how to use keywords and a listing of all keywords used in the Knowledge Base. 60923: DVD Player 3.0: Error -70027 When No Speakers Are Connected to the Computer notes that an alert box with a system error message may appear if you open the DVD Player 3.0 application program on a Power Mac G4 Cube computer that has no speakers connected to it. 60922: DVD Player 3.0: Video Stops When Using DTS Surround Sound explains what to do When watching some movies with DVD Player 3.0 and the video freezes shortly after playing if DTS Surround is selected as the audio format. 60920: iPod: Frequently Asked Questions contains frequently asked questions (FAQ) regarding iPod. 24965: Mac OS: Matching Mac OS ROM File To Mac OS Version contains a chart that matches the various versions of the Mac OS ROM file with the correct version of Mac OS. October 24, 2001: Apple Knowledge Base articles 60917: iPod: Technical Specifications outlines the technical specifications of the iPod portable music player. 60915: Apple Displays: USB Ports Do Not Work lists troubleshooting steps you can try when the USB ports of an Apple display with an Apple Display Connector won't work. 106548: AppleWorks 6: Updater Does Not Install, Excel 97 Alert Message explains how to fix the error message that mentions Excel 97 during an upgrade installation of AppleWorks 6. 16168: PowerBook and iBook: AC Adapter, Battery, and Recharger Identification provides information for all PowerBook power adapters, batteries, and battery chargers, and how to identify them. 58692: Power Mac G4: Display Compatibility provides compatibility information between Apple displays and Power Mac G4 computers. October 16, 2001: Apple Knowledge Base articles 88234: iBook (Late 2001): Technical Specifications outlines the technical specifications of the Apple iBook (Late 2001) computers. 88212: PowerBook G4 (Gigabit Ethernet) Technical Specifications outlines the technical specifications of the Apple PowerBook G4 (Gigabit Ethernet) computer. 88231: PowerBook and iBook: Apple Power Adapter describes the Apple Power Adapter included with the PowerBook G4 (Gigabit Ethernet) and iBook (Late 2001) computers. 88232:
PowerBook G4 (Gigabit Ethernet): Rechargeable Battery LEDs Flicker
While Charging states: "The slight flickering of the PowerBook
G4 (Gigabit Ethernet) computer's battery LEDs is normal." October 10, 2001: Apple Knowledge Base articles 60907: HomePage: Site Names That Begin With a Period Can't Be Seen in an iDisk confirms that files beginning with a period will be invisible on your iDisk. 60908: iTools: HomePage Page Numbering System Changed notes that in HomePage 3.0 pages are incremented by order created. 60909: iTools: HomePage Root Site Cannot Be Deleted explains that when creating multiple HomePage Web sites, additional Web sites can be added or removed at will, but the root site cannot be deleted. 60910: iTools: HomePage Created Subfolders May Not Be Modified in iDisk states: "When secondary Web sites are created through HomePage, a subfolder is created in the Sites folder of the iDisk using the same name as the site. While the contents of this folder may be viewed, the folder itself and its contents cannot be modified. Attempting to modify the contents of this folder will result in an alert." 60905: Mac OS 9, Disc Burner: CD Burning and Creation/Modification Dates of Files and Folders points out that when burning a CD-R/CD-RW disc using Mac OS 9 and Disc Burner, the creation and modification dates of the files on the finished media are reset to the date and time that the media was burned. 88228: Power Mac G4 (QuickSilver): Computer Stops Responding After Memory Upgrade covers how to fix a freeze that occurs due to mismatched or mis-installed RAM modules. The latest Apple Knowledge Base articles on OS X 106523: Mac OS X 10.1: Cameras and Devices Compatible With Image Capture states: "The Image Capture application in Mac OS X 10.1 allows you to easily import images and perform related functions. This documents lists compatible cameras and devices." 106524: Mac OS X: Check Ethernet Frame Types When IP Communication Appears Not to Work states: "Mac OS X 10.0 and later work with the Ethernet II frame type for all IP communications. Check the type used by another device when IP communication with that device does not work." 106516: Mac OS X 10.1: Includes PPDs for Many PostScript Printers states: "Mac OS X 10.1 installs PostScript Printer Description (PPD) files necessary to use many Apple LaserWriter and third-party PostScript printers. It also notes new printing features in OS X 10.1: A new feature for Mac OS X 10.1 is automatic queue creation for USB PostScript printers that use TBCP. When you connect a USB PostScript printer to your computer for the first time, a printer queue is created automatically, and the proper PPD is associated with that printer. If that printer's PPD is not available, the Generic PPD will be automatically associated with that printer and queue. To associate a different PPD with the USB PostScript printer, open Print Center, delete the old printer from the Printer List, then add a new printer and select the specific PPD file you wish be used from the Printer Model pop-up menu. When adding a printer in Print Center that is connected to your printer via AppleTalk, the PPD can also be selected automatically for you, unless you choose one specifically from the Printer Model pop-up menu. See also 106490: Mac OS X 10.1: Many Third-Party Ink Jet Printer Drivers Are Included. 106518: Mac OS X 10.1: Classic Startup Graphics Incorrect With Video Mirroring states: "When using Mac OS X on a PowerBook connected to an external display that is set to mirror the first, the graphics displayed during the Classic startup sequence will be incorrect on the primary display and are not drawn at all on the second display. When Classic has finished starting up, the anomalies will disappear as windows are moved over them. 106519: Mac OS X: How to Troubleshoot Errors When Running CGIs helps resolve common issues that can arise when enabling CGIs on Mac OS X and Mac OS X Server versions 10.0 and later. 106520:
Mac OS X Server 10.1: How to Enable SSI explains how to enable
SSI (Server Side Includes) on Mac OS X Server. October 09, 2001 60903: Mac OS X 10.1: Eject Rio One MP3 Player Before Unplugging USB Cable states: "To prevent Mac OS X 10.1 from "freezing", eject the Rio One MP3 player prior to unplugging the USB cable." 106503: Mac OS X 10.1: Internet Explorer Executes Downloaded Software Automatically states: "The default setting of Microsoft Internet Explorer in Mac OS X 10.1 is to automatically execute downloaded software, which could result in data loss or other harm. You can change this setting." We have previously covered this. 106505: Mac OS X 10.1: Web Sharing Does Not Start After Update from Mac OS X 10.0 states: "Web Sharing may not start after updating to Mac OS X version 10.1 from versions 10.0 to 10.0.4. This issue is caused by an entry in the configuration file for the Apache Web server. Editing this file allows Web Sharing to start up." The article provides the details. We have previously covered this. 106508: Mac OS X Server 10.1: Must Start up From CD-ROM to Install 10.1 Update states: "You must start up from the CD-ROM to install Mac OS X Server 10.1. Other means of installing the update are not recommended or supported." 106512: Mac OS X 10.1: Stops Responding During File Transfer Between FireWire Devices states: "Mac OS X stops responding during a large FireWire-to-FireWire device file transfer (copy). This does not occur when Mac OS X is used with one FireWire data storage device at a time. If the issue persists, use one of the following workarounds: Copy smaller amounts of data at a time; Copy the data from one FireWire device to a non-FireWire volume, then from the non-FireWire volume to your other FireWire device; Start up from Mac OS 9.2.1 to perform the file copy. A future release of Mac OS X may address this behavior." Note: Dik Gregory reports exactly this problem, which occurred when he tried to transfer data from one FireWire drive to another. 106513:
Mac OS X: "A Crossed Connection Has Been Detected..."
Message states: "An alert box may appear when connecting
to the Internet with your internal Apple modem that says: 'A crossed
connection has been detected. Please check your modem settings and
try again.'" The solution is to change the modem setting in
Network System Preferences. September 7, 2001 88203: PowerBook (FireWire): Periodic CD/DVD Drive Noise states: "After upgrading to Mac OS 9.2.1 the CD or DVD drive periodically resets itself even if there is no disc in the drive. The reset lasts only about a second and is accompanied by a slight vibration and noise. The work-around is to turn off the SDAP Authoring Support extension. This extension is not needed on this computer model unless you are using a third-party CD-RW expansion bay device." 88205: PowerBook (FireWire): Audio CD Stops Playing states: "After upgrading to Mac OS 9.2.1, PowerBook (FireWire) computers may occasionally stop playing audio CDs. To work-around this, turn off the SDAP Authoring Support extension." September 4, 2001 88200: iBook (Dual USB): External Monitor Flickers at 1024 by 768 Resolution describes an issue with using external non-DDC monitors with iBook (Dual USB) computers, and provides a workaround. 106443: Mac OS 9.2.1: Installs QuickTime 5, Which May Require a New QuickTime Pro Key explains what options are available if your old Pro key no longer works after upgrading to Mac OS 9.2.1.
articles 60954: iTunes 2: Unicode ID3 Tags With Double-Byte Characters Appear as Garbled Text states: "When using double-byte characters, iTunes 2.0 and 2.0.1 incorrectly format Unicode ID3 tags on songs they encode, and the Unicode tags of songs encoded with other application programs and subsequently edited with iTunes 2.0 or 2.0.1."
60955: iPod: About Hard Disk Size explains why the iPod hard disk appears to only be 4.6 GB in size when it is a 5 GB disk. 60956: iPod: How to Change the Display Language to English states: "If iPod displays menus in a language you don't understand, such as Japanese, you can change the display language to English." The article explains how. 60958: iPod: Stops Responding or Will Not Wake From Sleep explains how to reset iPod if it stops responding or will not wake from sleep. 60959: iPod: Finder or iTunes Says the Disk is Full, but It Does Not Look Full explains why iTunes or the Finder may say that iPod's disk is full when it doesn't look full. "If you fill iPod's hard disk with songs in iTunes, you won't be able to save any files on it in the Finder. If you fill the hard disk with files in the Finder, you won't be able to save any songs to it in iTunes." 60960: iTunes: Importing Songs Whose Artist's Name Begins With a Dot states: "When you import a song from an audio CD an artist's name that begins with a dot "." is changed to an underscore "_". 75181: iTools: Apple ID and iTools Accounts Are Different explains the difference between Apple ID and iTools accounts. 75182: iTunes: Unable to Import Certain Audio CDs notes that "iTunes is unable to import ("rip") tracks from certain audio CDs that have a copy protection system." November 14, 2001: Apple Knowledge Base articles on AirPort 2.0 and iPod: 120084: AirPort 2.0: Information and Download contains information about AirPort 2.0 and a link to the download. 120085: America Online Extras for AirPort: Information and Download contains information about America Online Extras and a link to the support files needed for AOL connections. 106581: AirPort Base Station: Minimum Safe Operating Distance states: "To operate within safety guidelines established by the FCC, you should locate an AirPort Base Station such that users are always at least 20 cm from the device." 60951: iPod: About the Hold Switch describes iPod's Hold Switch. 60952: iPod: How to Rename Your iPod explains how to rename your iPod. November 12, 2001: Apple Knowledge Base articles 60924: iTunes 2: How to Burn an MP3 CD explains: "Using iTunes 2.0 or later, you can burn a disc as an MP3 CD. MP3 CDs can hold 150 songs (about 10 hours of music) on a single CD-R disc. Typical audio CDs can only hold about 15 songs, or 74 to 80 minutes of music. (MP3 CDs hold more songs because the songs are compressed.) 60931: iTunes 2: How to Set the Play Order of Songs on an MP3 CD explains how to set the play order of songs on an MP3 CD. 60939: iPod: About the Apple iPod Power Adapter explains how to use and take apart the Apple iPod Power Adapter. 60940: iPod: How to Delete Songs or Playlists describes how to delete a song or playlist from your iPod. 60948:
iPod: May Include iTunes 2.0 for Mac OS X, but Does Not Have
Installer Issue offers this assurance: "Early iPod packages
may include iTunes 2.0 for Mac OS X, both on the iPod hard disk
and installation CD. This particular version of iTunes 2.0 does
not have the installer issue that was present in the version briefly
posted on the iTunes Web site." October 31, 2001: Apple Knowledge Base articles 88246: Knowledge Base Expert Mode FAQ states: "This document contains frequently asked questions (FAQ) regarding the Expert Mode of the AppleCare Knowledge Base, with answers to those questions. It addresses differences between Boolean (All of, Any of) and Natural Language search types." 75178: Knowledge Base: Keywords Used Keywords are used when searching the Knowledge Base to restrict the search results to a limited number of documents. This document contains how to use keywords and a listing of all keywords used in the Knowledge Base. 60923: DVD Player 3.0: Error -70027 When No Speakers Are Connected to the Computer notes that an alert box with a system error message may appear if you open the DVD Player 3.0 application program on a Power Mac G4 Cube computer that has no speakers connected to it. 60922: DVD Player 3.0: Video Stops When Using DTS Surround Sound explains what to do When watching some movies with DVD Player 3.0 and the video freezes shortly after playing if DTS Surround is selected as the audio format. 60920: iPod: Frequently Asked Questions contains frequently asked questions (FAQ) regarding iPod. 24965: Mac OS: Matching Mac OS ROM File To Mac OS Version contains a chart that matches the various versions of the Mac OS ROM file with the correct version of Mac OS. October 24, 2001: Apple Knowledge Base articles 60917: iPod: Technical Specifications outlines the technical specifications of the iPod portable music player. 60915: Apple Displays: USB Ports Do Not Work lists troubleshooting steps you can try when the USB ports of an Apple display with an Apple Display Connector won't work. 106548: AppleWorks 6: Updater Does Not Install, Excel 97 Alert Message explains how to fix the error message that mentions Excel 97 during an upgrade installation of AppleWorks 6. 16168: PowerBook and iBook: AC Adapter, Battery, and Recharger Identification provides information for all PowerBook power adapters, batteries, and battery chargers, and how to identify them. 58692: Power Mac G4: Display Compatibility provides compatibility information between Apple displays and Power Mac G4 computers. October 16, 2001: Apple Knowledge Base articles 88234: iBook (Late 2001): Technical Specifications outlines the technical specifications of the Apple iBook (Late 2001) computers. 88212: PowerBook G4 (Gigabit Ethernet) Technical Specifications outlines the technical specifications of the Apple PowerBook G4 (Gigabit Ethernet) computer. 88231: PowerBook and iBook: Apple Power Adapter describes the Apple Power Adapter included with the PowerBook G4 (Gigabit Ethernet) and iBook (Late 2001) computers. 88232:
PowerBook G4 (Gigabit Ethernet): Rechargeable Battery LEDs Flicker
While Charging states: "The slight flickering of the PowerBook
G4 (Gigabit Ethernet) computer's battery LEDs is normal." October 10, 2001: Apple Knowledge Base articles 60907: HomePage: Site Names That Begin With a Period Can't Be Seen in an iDisk confirms that files beginning with a period will be invisible on your iDisk. 60908: iTools: HomePage Page Numbering System Changed notes that in HomePage 3.0 pages are incremented by order created. 60909: iTools: HomePage Root Site Cannot Be Deleted explains that when creating multiple HomePage Web sites, additional Web sites can be added or removed at will, but the root site cannot be deleted. 60910: iTools: HomePage Created Subfolders May Not Be Modified in iDisk states: "When secondary Web sites are created through HomePage, a subfolder is created in the Sites folder of the iDisk using the same name as the site. While the contents of this folder may be viewed, the folder itself and its contents cannot be modified. Attempting to modify the contents of this folder will result in an alert." 60905: Mac OS 9, Disc Burner: CD Burning and Creation/Modification Dates of Files and Folders points out that when burning a CD-R/CD-RW disc using Mac OS 9 and Disc Burner, the creation and modification dates of the files on the finished media are reset to the date and time that the media was burned. 88228: Power Mac G4 (QuickSilver): Computer Stops Responding After Memory Upgrade covers how to fix a freeze that occurs due to mismatched or mis-installed RAM modules. The latest Apple Knowledge Base articles on OS X 106523: Mac OS X 10.1: Cameras and Devices Compatible With Image Capture states: "The Image Capture application in Mac OS X 10.1 allows you to easily import images and perform related functions. This documents lists compatible cameras and devices." 106524: Mac OS X: Check Ethernet Frame Types When IP Communication Appears Not to Work states: "Mac OS X 10.0 and later work with the Ethernet II frame type for all IP communications. Check the type used by another device when IP communication with that device does not work." 106516: Mac OS X 10.1: Includes PPDs for Many PostScript Printers states: "Mac OS X 10.1 installs PostScript Printer Description (PPD) files necessary to use many Apple LaserWriter and third-party PostScript printers. It also notes new printing features in OS X 10.1: A new feature for Mac OS X 10.1 is automatic queue creation for USB PostScript printers that use TBCP. When you connect a USB PostScript printer to your computer for the first time, a printer queue is created automatically, and the proper PPD is associated with that printer. If that printer's PPD is not available, the Generic PPD will be automatically associated with that printer and queue. To associate a different PPD with the USB PostScript printer, open Print Center, delete the old printer from the Printer List, then add a new printer and select the specific PPD file you wish be used from the Printer Model pop-up menu. When adding a printer in Print Center that is connected to your printer via AppleTalk, the PPD can also be selected automatically for you, unless you choose one specifically from the Printer Model pop-up menu. See also 106490: Mac OS X 10.1: Many Third-Party Ink Jet Printer Drivers Are Included. 106518: Mac OS X 10.1: Classic Startup Graphics Incorrect With Video Mirroring states: "When using Mac OS X on a PowerBook connected to an external display that is set to mirror the first, the graphics displayed during the Classic startup sequence will be incorrect on the primary display and are not drawn at all on the second display. When Classic has finished starting up, the anomalies will disappear as windows are moved over them. 106519: Mac OS X: How to Troubleshoot Errors When Running CGIs helps resolve common issues that can arise when enabling CGIs on Mac OS X and Mac OS X Server versions 10.0 and later. 106520:
Mac OS X Server 10.1: How to Enable SSI explains how to enable
SSI (Server Side Includes) on Mac OS X Server. October 09, 2001 60903: Mac OS X 10.1: Eject Rio One MP3 Player Before Unplugging USB Cable states: "To prevent Mac OS X 10.1 from "freezing", eject the Rio One MP3 player prior to unplugging the USB cable." 106503: Mac OS X 10.1: Internet Explorer Executes Downloaded Software Automatically states: "The default setting of Microsoft Internet Explorer in Mac OS X 10.1 is to automatically execute downloaded software, which could result in data loss or other harm. You can change this setting." We have previously covered this. 106505: Mac OS X 10.1: Web Sharing Does Not Start After Update from Mac OS X 10.0 states: "Web Sharing may not start after updating to Mac OS X version 10.1 from versions 10.0 to 10.0.4. This issue is caused by an entry in the configuration file for the Apache Web server. Editing this file allows Web Sharing to start up." The article provides the details. We have previously covered this. 106508: Mac OS X Server 10.1: Must Start up From CD-ROM to Install 10.1 Update states: "You must start up from the CD-ROM to install Mac OS X Server 10.1. Other means of installing the update are not recommended or supported." 106512: Mac OS X 10.1: Stops Responding During File Transfer Between FireWire Devices states: "Mac OS X stops responding during a large FireWire-to-FireWire device file transfer (copy). This does not occur when Mac OS X is used with one FireWire data storage device at a time. If the issue persists, use one of the following workarounds: Copy smaller amounts of data at a time; Copy the data from one FireWire device to a non-FireWire volume, then from the non-FireWire volume to your other FireWire device; Start up from Mac OS 9.2.1 to perform the file copy. A future release of Mac OS X may address this behavior." Note: Dik Gregory reports exactly this problem, which occurred when he tried to transfer data from one FireWire drive to another. 106513:
Mac OS X: "A Crossed Connection Has Been Detected..."
Message states: "An alert box may appear when connecting
to the Internet with your internal Apple modem that says: 'A crossed
connection has been detected. Please check your modem settings and
try again.'" The solution is to change the modem setting in
Network System Preferences. September 7, 2001 88203: PowerBook (FireWire): Periodic CD/DVD Drive Noise states: "After upgrading to Mac OS 9.2.1 the CD or DVD drive periodically resets itself even if there is no disc in the drive. The reset lasts only about a second and is accompanied by a slight vibration and noise. The work-around is to turn off the SDAP Authoring Support extension. This extension is not needed on this computer model unless you are using a third-party CD-RW expansion bay device." 88205: PowerBook (FireWire): Audio CD Stops Playing states: "After upgrading to Mac OS 9.2.1, PowerBook (FireWire) computers may occasionally stop playing audio CDs. To work-around this, turn off the SDAP Authoring Support extension." September 4, 2001 88200: iBook (Dual USB): External Monitor Flickers at 1024 by 768 Resolution describes an issue with using external non-DDC monitors with iBook (Dual USB) computers, and provides a workaround. 106443: Mac OS 9.2.1: Installs QuickTime 5, Which May Require a New QuickTime Pro Key explains what options are available if your old Pro key no longer works after upgrading to Mac OS 9.2.1.
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